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Welcome to Soxxi.com

Shipping Policy

3.1 Shipping Destinations

We ship to anywhere in the world serviced by major shippers like DHL, TNT, UPS and EMS. It is the customers’ liability to check whether the items they intend to order have any import restrictions by their customs before they place order.
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3.2 Shipping Mode and Charges

When you check out, we provide a rough estimate of the shipping cost. Actual cost varies according to the volumetric weight of the package, shipping destination and current fuel surcharge levied by the shipper. We will advise you of the actual shipping charge when we process your order.
Our goal is to offer you the fastest and lowest-cost shipping method. We use several shippers including DHL, TNT, UPS and EMS. We will automatically select the lowest priced carrier where possible depending on the weight of your order and/or the shipping destination. Please note that we may also use other shippers not listed here at our sole discretion. We can also ship freight collect via any shipper of your choice if they offer pick up service in Singapore.
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Special Note:

All orders placed online will be shipped out via UPS/TNT/DHL or EMS. All online prices are for orders placed on soxxi.com online store only. Although Soxxi Pte. Ltd. has a brick and mortar presence; no orders can be picked up at our address. Soxxi.com online store is not set up to do will call orders.
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3.3 Shipping  Delivery Time

We ship most in-stock orders within one to two working days. Lead time for items not in-stock (special order) will be disclosed at time of ordering. Should you still place an order on items not in-stock, the items will ship as soon as they become available. We will advise you when we got the date from the manufacturer. We shall not be held liable for any delay or failure to achieve any delivery or other date, all dates being estimates only.
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3.4 Shipping Transit Time

Typical delivery time quoted by major shippers is 1 to 5 days depending on destinations. Soxxi Pte. Ltd. shall not be responsible for any late shipments. All shipping dates are given as approximate. Buyer shall not be entitled to chargebacks, reductions of price, or other offsets as result of late shipment or failure to deliver in estimated time of delivery.
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3.5 Shipping Insurance

Insurance cost is not included in the price of the goods. All orders are shipped uninsured by default. Customers can request to insure their orders at additional cost. Soxxi Pte. Ltd. ships all orders in perfect condition and is not responsible for any damage that may occur during shipment. Soxxi Pte. Ltd. shall not be responsible for any goods lost.
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3.6. Goods Damaged in Shipping

All orders are robustly packed in sturdy shipping cartons with sufficient padding to cushion against any damage in shipping. In the unlikely event that an insured package received from us was damaged in shipping, please refuse shipment and inform the shipper and us to process the claim.
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3.7 Partial Shipments

It is not always possible to ship your entire order in one shipment due to the items selected, availability of the parts, and the time it takes to receive some special order items from a manufacturer. In case some items in your order have a long or uncertain waiting time not earlier advised by the manufacturer, we may opt to ship the available items first out of goodwill at our own discretion and cost. Customers may request for partial shipment at their cost if the waiting time is not much longer than the lead time we advised when they place the order.
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3.8 Custom / Import Duties

It is the customers’ liability to pay any duties levied by their customs or regulators. Please inform us at the time of order if you have any special instructions for import declaration.
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3.9 Tracking of Shipment

We will advise you of the tracking number as soon as the shipper picked up the package from us. You can then track the delivery status on the shipper’s web site.
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3.9.1 Shipping to Third Party (eg. Forwarding Company)

We can ship to a third party on your request, however our liability ends there and your order is considered shipped.
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